Reply to people when they post on your page. This means checking you wall for questions or comments regularly. This is particularly important if the comment that has been left for you is negative.

Before you begin to use Facebook for marketing, consider if you really have the time to pull it off. You’ll need someone to post at least once per day, and then you’ll need to include other features such as a Promotions tab or polls. The only way to profit through a campaign such as this is with constantly updated content, but do you have the time?

Use Facebook as a customer service tool. Invite customers to send you questions, comments or complaints by commenting on your Facebook page. This is a great way to display your excellent customer service policies. Answer questions in details and offer refunds or new products right away to the customers who complain.

Change the tab order on your Facebook business page. The tabs will be in vertical order on the left of the page to start with. Under your list of tabs is the “Edit” option. Use this to customize the order of the tabs outside of the Info and Wall tabs. This can help you create a better hierarchy of which tabs should be near the top or the bottom in order to have some stand out more than others.

If you have a follower complaining on your Facebook page, try your best to resolve the issue publicly. This will let others know that you are a reputable business and will handle all of your obligations. If you cannot resolve a dispute with a customer publicly, try handling it in private.

A company that only interacts with a client infrequently, like a car dealership or a Realtor, does not require a business page on Facebook. No one will bother following your daily posts if they don’t buy from you frequently. As an alternative, consider advertising on Facebook instead.

Try posting to Facebook at different times during the day. If you have a habit of posting at the same time every day, you may not know if there are better times to get engagement. Every target audience is different, and what works for one time-wise might not work for another. Try posting at multiple times during the day to see when your audience is the most active.

Don’t be afraid to get personal. Even if you’re a company, getting a little personal can really do a lot to build customer engagement and loyalty. But don’t go too far! People don’t need to know every single monotonous detail of your life. Find a happy balance that gets people interested in your brand.

Make use of the post scheduling tool on Facebook. Keeping posts regular, rather than clumping them together and then leaving the page to sit, will draw more visitors. If you don’t believe you will have time in the future to make weekly or daily posts, create several time-neutral posts at once and schedule them to appear at a later date.

Don’t be afraid to get personal. Even if you’re a company, getting a little personal can really do a lot to build customer engagement and loyalty. But don’t go too far! People don’t need to know every single monotonous detail of your life. Find a happy balance that gets people interested in your brand.

If you get negative feedback posted, share your response. If you ignore complaints, visitors will begin to think that you don’t care about improving quality or impressing them. Put a lot of effort into your page to keep your clients.

As stated in the beginning of this article, being able to take out the time to specifically respond to clients on your business’ Facebook page can help with building a relationship with patrons. Remember the tips in this article, and use Facebook marketing for your benefit. These tips can be applied in multiple situations!

Learn more from http://www.interelgroup.com/why-interel/strong-roots/.